GMS Product Line (Engitec): the added value of customer care

"Something done right could always be done better."

That is the philosophy behind GMS Product Line's commitment over the years to continuously improve its machinery and the technical support service provided to its customers, even for machinery with 20 or 30 years of service.

GMS Product Line (a division of Engitec Technologies S.p.A.) specializes in manufacturing induction furnaces for smelting ferrous and nonferrous metals. Additionally, it designs and builds continuous and semi-continuous casting plants for the production of semi-finished products such as billets and tubes, primarily using copper and copper alloys.

Over the past 30 years, about 600 machines pertaining to GMS Product Line's proprietary technology have been sold and installed in Italy and abroad. Those who work with metals, especially copper and its alloys, are well aware of the enormous costs associated with each hour of "downtime," precisely because of high raw material costs.

Providing high-quality after-sales service, which involves timely intervention and swift resolution of any issues, is, therefore, vital. These factors play a crucial role in assessing the partnership between the plant supplier and their customers.

In 2022, the Italy-based company received approximately 75 service calls from its customers, including those related to systems installed as far back as the ‘80s. The company promptly responded to these calls within 24 to 48 hours, and in most cases, issues were resolved within a single intervention.

The technical assistance service provided by GMS Product Line is backed by highly experienced professionals fully dedicated to their work.

If you would like to know more, contact the company using the references provided on the side.