NDC Technologies continues to enhance the customer service experience

Introduces new APAC toll-free phone numbers and more

NDC Technologies, a leading global provider of precision measurement and control solutions, is continually looking for ways to enhance customer intimacy and customer satisfaction. The latest introduction of toll-free numbers in the Asia Pacific region offers customers an easier and more direct way to contact NDC’s local service team.

“Being able to get a hold of someone when you need them is paramount to keeping customers happy,” says Mr. Dipesh Sharma, Head of Asia Pacific Customer Service for NDC. “With these new toll-free numbers, we’ll be able to better serve our customers and provide a solution for them that no other measurement company in the region can.”

The new toll-free numbers are:
• Thailand: 1800 012 048
• Indonesia: 001 803 016 4969
• Korea: 00 7981 420 30749
• Malaysia: 1800 81 9290
• Taiwan: 00 801 128 027
• India: 000 800 0402 514

“For those Asia Pacific countries not listed above, customers can reach us by using our Singapore non toll-free number - +65 6579 2411,” adds Mr. Sharma.

myNDC Service in the Cloud is All About Customer Engagement
myNDC is widely becoming a highly valued service and support portal for NDC customers. myNDC offers 24-7-365 support and enables NDC team members to efficiently create incidents, view a customer’s installed base or service history and tap into a comprehensive and growing knowledgebase. Customers have access to a rich database of frequently asked questions, can quickly reach NDC support through several channels and easily generate their own Return Material Authorizations (RMAs) for product repairs. myNDC also offers live chat for immediate support and feedback to customer service requests. In addition, language support enables customer to efficiently access content, features and functions in their own language such as French, German, Japanese, Spanish and Chinese.

For more information on NDC’s service in the cloud, please visit myNDC.com.