Aftermarket assistance and spare parts: responsiveness is ORT Italia’s key strength

ORT Italia, a leading manufacturer of thread rolling machines, places strong emphasis not only on spare parts supply, but also on quality control and comprehensive aftermarket assistance. The company understands that every request for service or spare parts supply always needs a quick and reactive response, as production flow is vital for its customers.

For this reason, ORT Italia has established a special dedicated department where requests are handled just in time with an average response time of 24 hours. An advanced vertical warehouse system further enhances this capability, enabling fast and automated checks of parts availability.

The fast reaction times, though, don’t come at the expense of quality: spare parts undergo strict quality control using high-precision instruments such as microscopes, profile projectors, hardness testers, and more. 

ORT Italia provides the same  responsiveness  and precision level to both new customers with latest-generation machines and long-standing clients with outdated machines. This is possible thanks to the know-how acquired over the years and the company’s extensive historical archive. 

For ORT Italia, professionalism and customer satisfaction are paramount. The company continues to offer close and reliable aftermarket assistance, even years after the initial purchase—reinforcing long-term relationships built on trust and consistent support.